Frequently Asked Questions

Last updated: June 11th, 2015

Need more help?

Ask your question on our contact page

Contact

 

How many pictures can I upload? Back to top

As many as you want, there are no limits on the number of photos you can upload.


 

Are events really free? Back to top

Yes, basic events are free, but expire after one month. DropEvent is supported by ads which lets basic events be free. We offer a premium service to remove ads and add other features, but the basic DropEvent will remain free.


 

What if I just want to collect photos but not share? Back to top

You can do that on an upgraded event. Log in to your account, open the event and click on "Upgrade this event". Once upgraded, you will be able to turn off viewing and downloading from the "Edit this event" screen.


 

Can I have watermarks on my pictures? Back to top

The content of your photos is completely up to you. You can use DropEvent to promote your brands and businesses, however you want.


 

Can I upload videos? Back to top

Only photos are supported at the moment.


 

I uploaded a photo but it's not showing in the event? Back to top

Events can be configured in two ways, with moderation or without. If an event is moderated and you upload photos to it, they WILL NOT appear until they are approved. Only the creator of the event can approve photos.


 

How do I approve photos? Back to top

Log in to your account and click on the event. If there are any photos to approve there will be a link to take you to the approval section.


 

What does upgrading offer? Back to top

Upgrading an event gets you the following:

  • No expiration for as long as your subscription is active
  • The ability to change your event tag. Go from 'up1234' to 'NoonanWedding2016'!
  • NO ads! Not for you and not for anyone who views your event.
  • The ability to add folders to organize the photos in your event (by place, by contributor, by however you decide)
  • Control over the size of downloaded photos
  • More features are added often

Upgrading your account means that every event you currently have and every new one that you create will have all the benefits listed above!


 

Can I remove the ads? Back to top

Yes! When you are creating an event you will be given the option to upgrade it. For existing events, log in to your account, open the event and click on "Upgrade this event".


 

Can I change the event tag? Back to top

Yes you can, by upgrading your event. When you are creating an event you will be given the option to upgrade it. For existing events, log in to your account, open the event and click on "Upgrade this event". Once upgraded, you will be able to change your event tag from the "Edit this event" screen.


 

Can I stop people from downloading the fullsize versions? Back to top

Sure, on an upgraded event. Log in to your account, open the event and click on "Upgrade this event". Once upgraded, you will be able to turn off fullsize downloading from the "Edit this event" screen.


 

How long does my event last? Back to top

Free events last for one month. Upgraded events last for as long as your subscription is active.


 

How do I cancel my event subscription? Back to top

Log in to your account. Click on the 'Edit Event' button for the event you wish to cancel. Click on the 'Downgrade Event' button. If you downgrade your event, it will expire after the next renewal date.


 

How do I cancel my account subscription? Back to top

Log in to your account. Click on the 'Downgrade Account' button. If you downgrade your account, all your events will expire after the next renewal date.


 

What happens after my event expires? Back to top

If an event expires then it will be removed from your event list, and all the photos will be deleted from our servers.


 

I keep getting this message "Invalid according to Policy: Policy expired." Back to top

That error occurs when your computer clock is out of sync with internet time. If you can check your time settings and sync it with an internet time server you should be able to upload just fine.